Welcome to Joanna Cave jewellery website terms and conditions for use. These terms and conditions apply to the use of this website at www.joannacave.com, and by accessing this website and/or placing an order, you agree to be bound by these terms and conditions.
Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us.
We want you to love your Joanna Cave jewellery, but if for any reason you’re unhappy with your new purchase, we will offer you a full refund within 14 days of receipt. Please note that we are unable to accept refunds on any of our fine collection pieces.
Please Note: All items returned must be unworn and undamaged.
Any item(s) being returned must be returned in their original Joanna Cave packaging. We recommend that you use a recorded delivery service, such as Royal Mail Special Delivery, or the equivalent if sending from outside the United Kingdom for your own protection. The item is your responsibility until it reaches us therefore we cannot accept responsibility for any items lost or stolen in transit. Please note that unidentified returns will be returned to the sender and will not be refunded. Sale items are non-refundable and non-returnable.