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Processing time
All orders are processed within 1-3 business days from the time order is received. Orders are processed Monday-Friday, excluding major holidays. Shipping time is applied after the order has been processed. 

UPDATE- COVID-19: Due to unprecedented circumstances, all shipments are running with delays. We appreciate your patience.

Shipping options

At the checkout you'll be presented with two shipping options: DHL courier and regular post. We highly recommend that you choose delivery by DHL. We accept no responsibility for any loses or damages that may occur in transit with regular post.

International Shipping
We ship Worldwide!  We recommend that you choose the DHL delivery option. All international orders are subject to additional shipping charges based on the end country's taxes, tariffs and duties. These fees are not associated with Joanna Cave Jewellery and are to be paid by the recipient upon delivery. For more information on these fees, please contact DHL.

Possible delays
When the parcel reaches the destination country, it may be subject to customs delays due to standard clearance procedures of the receiving country. This is beyond the control of Joanna Cave Jewellery and any original shipping time estimates.

Refused shipments
If you refuse a shipment from us, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to us.

If the order is a gift, the cost of the item will still be included on the customs form. To prevent penalty by law we are required by customs authorities to declare the value of all parcels.

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