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Generic Refund Policy
We accept refunds and exchanges.

Returning your items
We want you to love your Joanna Cave jewellery, but if for any reason you’re unhappy with your new purchase, we will offer you a full refund within 14 days of receipt. 

To complete your return, we require a receipt or proof of purchase and your contact details. Please contact us at info@joannacave.com for our shipping address.

Please Note:

  • All items returned must be unworn and undamaged.
  • Any item(s) being returned must be returned in their original Joanna Cave packaging.
  • We recommend that you use a recorded delivery service for your own protection. The item is your responsibility until it reaches us therefore we cannot accept responsibility for any items lost or stolen in transit. Please note that unidentified returns will be returned to the sender and will not be refunded.

Non-refundable and non-returnable items

  • Sale items
  • Gift cards 
  • Any of our fine collection pieces


A credit will automatically be applied to your credit card or original method of payment, within 7 working days after we notify you of the processing of your refund application.


Returning Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will still offer you a gift credit.


Late or missing refunds (if applicable)
If you haven’t received a refund from us within the expected time frame, please contact us at


We are also happy to exchange items (for the same if the original was found defective) or a different one, if you changed your mind. The same terms apply as with refunds.

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