Generic Refund Policy
We accept refunds and exchanges.
Returning your items
We want you to love your Joanna Cave jewellery, but if for any reason you’re unhappy with your new purchase, we will offer you a full refund within 14 days of receipt.
To complete your return, we require a receipt or proof of purchase and your contact details. Please contact us at firstname.lastname@example.org for our shipping address.
Non-refundable and non-returnable items
A credit will automatically be applied to your credit card or original method of payment, within 7 working days after we notify you of the processing of your refund application.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will still offer you a gift credit.
Late or missing refunds (if applicable)
If you haven’t received a refund from us within the expected time frame, please contact us at
We are also happy to exchange items (for the same if the original was found defective) or a different one, if you changed your mind. The same terms apply as with refunds.